Terms of Use

1. Acceptance and changes

By creating an account, downloading our app, or using any part of the Meckly service, you agree to be bound by these Terms of Use ("Terms"), our Privacy Policy, and any other policies or guidelines we publish from time to time. If you do not agree, do not use Meckly.

We may change these Terms at any time. If a change is material, we will notify you by email, in-app message, or other reasonable means at least 14 days before it takes effect. Your continued use of Meckly after the change takes effect is your acceptance of the new Terms. The current version of these Terms will always be available at meckly.com/terms.

2. About Meckly

Meckly is operated by Meckly Pty Ltd (ACN to be assigned), an Australian company. Meckly provides:

• A digital platform that connects motor vehicle owners with mechanics and workshops
• Tools to book services, receive and approve quotes, view and pay invoices, and manage vehicle service records
• A paid Meckly Fleet tier that adds registration tracking, insurance tracking, multi-vehicle dashboards, expense aggregation, and reporting
• A separate platform offering for mechanics and workshops

Meckly is a platform, not a mechanic. We do not perform repairs, diagnose vehicle issues, or provide automotive advice. We facilitate connections between vehicle owners and independent mechanics. Each mechanic operates their own business and is solely responsible for the services they perform, the quotes they issue, and the invoices they raise.

3. Eligibility

To use Meckly, you must be:

• At least 16 years of age
• Legally capable of entering into a binding contract under Australian law
• Resident in Australia, or otherwise lawfully able to use Meckly in your jurisdiction

If you are using Meckly on behalf of a business, you represent that you have authority to bind that business to these Terms, and "you" includes that business.

4. Your account

To use most features of Meckly, you need an account. You agree to:

• Provide accurate, current, and complete information when registering and keep it up to date
• Keep your access credentials (including any one-time codes we send you) secure
• Promptly notify us of any unauthorised access to your account
• Be responsible for all activity that occurs under your account

You must not share your account, sell access to it, or impersonate another person. We may suspend or terminate accounts that breach these requirements.

5. Free and Fleet tiers

5.1 Meckly Free

The Meckly Free tier is provided at no cost and includes core features such as adding vehicles, booking mechanics on the Meckly platform, receiving and approving quotes, paying invoices through the app, and viewing past invoices. The features included in Meckly Free may change from time to time.

5.2 Meckly Fleet

Meckly Fleet is a paid subscription tier that unlocks additional features, including (but not limited to) registration tracking, insurance tracking, multi-vehicle dashboards, cross-vehicle expense aggregation, and tax-time reports. The exact features included in Meckly Fleet may change from time to time, and we will tell you about material changes before they affect your subscription.

5.3 Pricing

The current pricing for Meckly Fleet is published on our website and within the app. Prices are in Australian dollars and exclude GST unless otherwise stated. We may change pricing for new subscriptions at any time, and we may change pricing for existing subscriptions on at least 30 days' notice. If we increase the price of your existing subscription, you may cancel before the increase takes effect.

6. Payment, billing, and renewals

6.1 Authorisation

When you subscribe to Meckly Fleet or pay an invoice through the app, you authorise us (and our payment processor) to charge the payment method you provide. You are responsible for keeping your payment method valid and for paying any taxes, fees, or charges applicable to your purchases.

6.2 Auto-renewal

Meckly Fleet subscriptions automatically renew at the end of each billing cycle (monthly or annual) at the then-current price for your plan, unless you cancel before the renewal date. You can cancel auto-renewal at any time through your account settings or by contacting us.

6.3 Refunds and cancellations

Except where required by law (including the Australian Consumer Law), subscription fees are non-refundable, and we do not provide pro-rated refunds for partial periods. If you cancel, your access to paid features will continue until the end of the current billing period.

6.4 Failed payments

If a payment fails, we may attempt to charge your payment method again, contact you to update it, or suspend your access to paid features until the issue is resolved.

6.5 Invoice payments to mechanics

When you pay an invoice issued by a mechanic through Meckly, you are paying that mechanic for the services they have provided to you, not Meckly. We may collect the payment on the mechanic's behalf and remit it to them, less any platform fees. Disputes about the work, quality, parts, or pricing of a mechanic's services are between you and the mechanic, although we may help facilitate communication.

7. Bookings, quotes, and mechanics

Meckly enables you to make bookings with mechanics, receive quotes, and pay invoices. You acknowledge and agree that:

• The contract for services is between you and the mechanic. Meckly is not a party to that contract
• Mechanics are independent. They are not employees, agents, partners, or representatives of Meckly. We do not control how they perform their services
• Quotes and invoices are issued by the mechanic. Meckly transmits them but does not produce, verify, or guarantee their content
• Photos, parts lists, and service descriptions provided by mechanics are their representations and have not been independently verified by Meckly
• You are responsible for assessing any quote before approving it and any invoice before paying it
• "Verified" service records mean the record was entered by a mechanic on the Meckly platform whose identity has been confirmed by Meckly. It does not mean Meckly has independently audited or verified the work performed

8. Your content and licence

You retain ownership of the content you upload, post, or transmit through Meckly, including photos, receipts, comments, ratings, and other materials ("Your Content"). However, by uploading Your Content, you grant Meckly a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, copy, modify, distribute, display, store, and process Your Content for the purposes of operating, providing, improving, marketing, and developing the Meckly service, and producing aggregated and de-identified data.

You represent and warrant that:

• You own Your Content or have all necessary rights to upload and licence it to us as set out above
• Your Content does not infringe the rights of any third party (including intellectual property and privacy rights)
• Your Content is accurate, lawful, and not misleading
• Your Content does not contain malware, viruses, or other harmful code

We may, but are not required to, review, screen, edit, or remove Your Content at any time, particularly if we believe it breaches these Terms or applicable law.

9. Vehicle records and ownership transfer

Meckly stores records about your vehicles ("Vehicle Records") separately from records about you. Vehicle Records may include service history, photos, parts fitted, and notes from mechanics. As described in our Privacy Policy:

• While you own a vehicle, the Vehicle Record is linked to your account
• If you sell the vehicle through Meckly, the link to your account is removed and the Vehicle Record may travel with the vehicle to the new owner
• If you close your Meckly account, your Account Record is deleted but the de-identified Vehicle Record may be retained to support the historical service record of the vehicle

You agree that this architecture is appropriate for the integrity of vehicle service records and benefits the broader market, and you grant Meckly the right to maintain Vehicle Records on this basis.

10. Prohibited conduct

You must not, and must not permit anyone else to:

• Use Meckly for any unlawful, fraudulent, or harmful purpose
• Upload, post, or transmit any content that is unlawful, defamatory, misleading, infringing, obscene, harassing, threatening, or otherwise objectionable
• Impersonate any person or misrepresent your affiliation with any person or entity
• Attempt to access accounts, systems, or data that you are not authorised to access
• Reverse engineer, decompile, scrape, or attempt to derive the source code or underlying data structures of Meckly, except to the extent permitted by law
• Use any automated means (bots, scrapers, crawlers) to access Meckly without our written permission
• Interfere with or disrupt the integrity, security, or performance of Meckly, including by introducing viruses or denial-of-service attacks
• Resell, sublicence, or commercially exploit Meckly without our written permission
• Use Meckly in any way that breaches applicable law or these Terms

11. Third-party services and links

Meckly may include integrations with, or links to, third-party services (for example, payment processors, calendar apps, accounting platforms, mapping services, vehicle history databases, or app store platforms). We do not control these third parties and are not responsible for their content, products, services, or practices. Your use of any third-party service is governed by that third party's terms and policies.

12. Intellectual property

Meckly and its licensors own all intellectual property rights in the Meckly app, website, software, branding, designs, content, and underlying technology ("Meckly IP"). Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use Meckly for its intended personal or business purpose.

You must not copy, modify, distribute, sell, or licence any part of Meckly IP, except as expressly permitted in these Terms. The Meckly name, logo, and other trade marks are owned by Meckly and may not be used without our written permission.

13. Availability and changes to the service

We aim to keep Meckly available at all times but do not guarantee uninterrupted access. We may, without notice:

• Perform scheduled or emergency maintenance
• Modify, add, or remove features
• Suspend or restrict access to all or part of the service for security, legal, or operational reasons
• Discontinue any feature or the entire service

If we permanently discontinue Meckly, we will give you reasonable notice and a reasonable opportunity to export your data, where practical.

14. Disclaimers

Meckly is provided "as is" and "as available", without warranties of any kind to the maximum extent permitted by law. Without limiting the foregoing, we do not warrant or guarantee that:

• The service will meet your requirements
• The service will be uninterrupted, secure, or error-free
• Information transmitted through Meckly (including quotes, invoices, photos, and service records) is accurate, complete, or fit for any particular purpose
• Mechanics on the platform will perform services to any particular standard, or will be available, qualified, or appropriate for your needs
• Vehicle records, registration data, insurance data, or reminders will be timely, accurate, or comprehensive

You acknowledge that regulatory deadlines (such as registration renewals and insurance) are your sole responsibility. Meckly Fleet's reminder features are a convenience, not a guarantee.

15. Australian Consumer Law

Where our liability cannot be excluded but can be limited, our liability is limited (at our option) to:

• Re-supplying the relevant services
• Paying the cost of having the relevant services re-supplied by another supplier

16. Limitation of liability

Subject to Section 15, to the maximum extent permitted by law:

• Meckly is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, lost savings, lost business opportunity, or damage to reputation, arising from or connected with your use of Meckly
• Meckly is not liable for any loss or damage caused by the acts or omissions of mechanics, workshops, payment processors, or other third parties
• Meckly is not liable for any loss or damage caused by your failure to keep your account credentials secure or your failure to act on a reminder, notification, or message
• Our total aggregate liability to you for all claims arising from or connected with these Terms or your use of Meckly is limited to the greater of: (a) the total fees you have paid to Meckly in the 12 months preceding the event giving rise to the liability; and (b) one hundred Australian dollars (AU$100)

This limitation applies whether the claim is in contract, tort (including negligence), under statute, or otherwise.

17. Indemnity

You agree to indemnify and hold Meckly, its officers, employees, contractors, agents, licensors, and partners harmless from and against any claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising from or connected with:

• Your breach of these Terms or any law
• Your Content
• Your use or misuse of Meckly
• Any dispute between you and a mechanic, workshop, or other third party

This indemnity does not apply to the extent the claim arises from Meckly's own negligence or wilful misconduct.

18. Suspension and termination

We may suspend or terminate your access to Meckly, with or without notice, if:

• You breach these Terms or any policy referenced in them
• We reasonably suspect fraudulent, abusive, or illegal activity
• Your account is inactive for an extended period
• We are required to do so by law or by a competent authority
• We discontinue the service

You may close your account at any time through your account settings or by contacting us. Closing your account does not waive any obligations you owe to us up to that point. Sections of these Terms that by their nature should survive termination (including Sections 8, 12, 14, 15, 16, 17, 19, and 20) will survive.

19. Disputes and complaints

If you have a complaint or dispute, please contact us at legal@meckly.com. We will work in good faith to resolve it.

If we cannot resolve the dispute within 30 days of receiving your complaint, either party may pursue the matter through the courts. You agree that any legal action must be brought in the courts of New South Wales, Australia, and you submit to the exclusive jurisdiction of those courts. This does not limit your statutory rights to bring proceedings in your local court where required by law.

Nothing in this Section prevents you from making a complaint to the Australian Competition and Consumer Commission, the Office of the Australian Information Commissioner, or any other relevant consumer or industry body.

20. General provisions

20.1 Governing law

These Terms are governed by the laws of New South Wales, Australia, and the federal laws of Australia.

20.2 Entire agreement

These Terms (together with the Privacy Policy and any other policies referenced) constitute the entire agreement between you and Meckly relating to the use of Meckly, and supersede all prior agreements and understandings.

20.3 No waiver

If we do not enforce a right or provision under these Terms, that does not constitute a waiver of that right or provision.

20.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force.

20.5 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms (in whole or part) to any related entity or in connection with a merger, acquisition, financing, or sale of assets.

20.6 Force majeure

Neither party is liable for any failure or delay in performing its obligations to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, internet or telecommunications failures, and pandemics.

20.7 Notices

We may give you notices by email to the address on your account, by SMS to your registered mobile number, by in-app message, or by posting on the Meckly website. You should ensure your contact details are kept up to date.

20.8 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and Meckly.

21. Contact

If you have questions about these Terms, contact us:

• Legal questions: legal@meckly.com
• Privacy questions: privacy@meckly.com
• Customer support: support@meckly.com